Service Engineer

Orange Romania | Posted 14-10-2021

București (Bază de date)

What we’re looking for

Orange Group’s Shared Services Center is looking for a colleague in its Romanian team to contribute and operate successfully various platforms such as Messaging, Device Management, Payment, Cloud etc. The solutions we are providing are being used within Orange Group by multiple countries.

As a Service Engineer, you will ensure the proper quality of service on these platforms, you will be involved in standard operations and administration tasks for shared services platforms.

You will analyze QoS parameters, and come up with improvement plans and enhanced procedures to meet performance objectives.

What you’ll be doing

What you need to know/have

What’s in it for you

  • Be accountable for operations and administration of service platforms;
  • Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact;
  • Monitor performance parameters for services and platforms, initiate escalation process in case of detected service or performance degradation;
  • Perform and drive preventative maintenance, trigger corrective actions;
  • Contribute to the launch of new services-> Bringing into operations, checking current operations, platform configuration;
  • Involvement and contributor on the build and integration activities;
  • Participate to on-call activity .

  • Linux (Red Hat, Ubuntu, Linux custom OS);
  • Web applications middleware: Apache, Ngnix Tomcat, JBoss, Zend;
  • Database: Oracle, MySQL, noSQL DB ;
  • Languages: scripting/programming bash, Perl, ruby, Java, PHP, Pyhton;
  • Json, HTML, XML, CSV
  • Monitoring tools: Nagios, Centreon, Cacti, Sensu, Prometheus, Grafana, Alert Manager, Karma;
  • Virtualization: VMware, Proxmox, Openstack, Cloud Foundry;
  • Versioning and source control: GIT, CVS;
  • Configuration and log management technologies: CHEF, Ansible, Concourse, ELS/ELK, Graylog;
  • Containers and orchestration - Docker, Nomad, Kubernetes, Openshift;
  • Distributed storage and file systems: HDFS Hadoop, Hive, Ceph;
  • Distributed data analytic: Spark, PySpark, Map Reduce;
  • Data streaming: Kafka, Nifi, RabbitMQ, AMQ;
  • Network and security: concepts; troubleshooting (tcpdump); pfsense, haproxy, squid;
  • Telecom understanding principles – MSC, USSD, SMSC, MMSC, IN;
  • Knowledge telecom protocols – MAP, INAP, CAMEL, SIP, SS7, SIGTRAN;
  • Working language(s) : excellent English, French will be a great plus;
  • Education: Computer Science/ Informatics / Telecom degree.

  • Performance Bonuses – based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • #WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also [because we believe in communication!];
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs – we support your Zen & more!